TERMS AND CONDITIONS

Terms & Conditions

Welcome to MonalisaSarees.com. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

Monalisa Sarees reserves the right to update, modify, add, or remove portions of these Terms & Conditions at any time without prior notice. Your continued use of the website following any changes constitutes acceptance of those changes.

1. Product Information

Users are advised to carefully read all information provided about the products and services on the website, including descriptions, specifications, and pricing, before making a purchase.

Additional Product Note:
Blouse pieces provided with sarees are unstitched unless otherwise stated. Sleeve length, blouse design, and fitting are customised during stitching. Once a blouse piece is stitched or customised, the product will not be eligible for return or exchange.

2. Platform Facilitation

MonalisaSarees.com acts as a facilitator connecting users with vendors and sellers through the platform. We are not responsible for any losses, expenses, damages, quality issues, or taxes incurred as a result of transactions conducted through the website.

3. Limitation of Liability

Monalisa Sarees shall not be responsible for any direct or indirect damages resulting from the use of our services. This includes, but is not limited to:

  • Loss of revenue or data
  • Delivery delays or non-delivery
  • Service interruptions
  • Vendor-related issues
  • Errors, omissions, or technical failures

This limitation applies whether the damages arise from negligence, breach of contract, or any other cause of action.

4. Product Quality Assurance

All products listed on MonalisaSarees.com are checked and assured by vendors to ensure that the items correspond to the stated design, quality, style, composition, and specifications.

However, slight variations in colour, design, or appearance may occur due to photography, lighting, or screen display settings.

5. Pricing & Availability

Prices and product availability are subject to change without prior notice at the sole discretion of Monalisa Sarees.

6. Order Cancellation

Once an order has been placed on MonalisaSarees.com, requests for cancellation may not be entertained.

7. Incorrect Pricing

We reserve the right to refuse or cancel any order placed for a product listed at an incorrect price or due to any other issue. This applies regardless of whether the order has been confirmed or payment has been processed.

In such cases, the payment will be refunded and the user will be notified.

8. Incorrect Delivery Information

If non-delivery or delayed delivery occurs due to incorrect or incomplete information provided by the user (such as name, address, contact number, or recipient availability), any additional charges incurred for re-delivery will be the responsibility of the user.

9. User Information

Users agree to provide accurate, complete, and authentic information when placing orders or registering on the website.

MonalisaSarees.com reserves the right to verify user details at any time. If any information is found to be false or misleading, we reserve the right to suspend or terminate the user's access to our services without prior notice.

10. Payment & Fraud Prevention

MonalisaSarees.com shall not be liable for any type of credit card or payment fraud. The responsibility for fraudulent use of payment methods lies solely with the user.

Users must ensure that they use their own authorised payment methods.

11. Force Majeure

MonalisaSarees.com shall not be held responsible for delays or failure in delivery caused by circumstances beyond our control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Wars
  • Government restrictions
  • Acts of God
  • Logistics disruptions

12. Complaints & Claims

Any complaints regarding products or services must be raised within 15 days of delivery.

MonalisaSarees.com will not entertain complaints received after this period.

13. Customer Support

If users have any questions, concerns, or clarifications regarding these Terms & Conditions, they should contact us via email and wait for a written response before using our services.

Email: info@monalisasarees.com

14. Refund Liability

In the event of non-delivery or service-related issues, the maximum liability of MonalisaSarees.com shall not exceed the total order value paid by the customer.