Shipping & Return Policy

Return Policy

Returns Eligibility

Customer satisfaction is very important to us. If you are not satisfied with your purchase, please notify us within 48 hours of receiving the product.

  • Items must be returned in their original condition.
  • The item must be unused with original packaging and tags intact.
  • Stitched, ready-made, custom, or bespoke outfits are not eligible for return.

Condition of Returned Items

Returns will not be accepted for items that have been used, washed, stained, altered, damaged, or tampered with in any way.

Custom & Bespoke Orders

All custom-made, tailored, or bespoke outfits are final sale and are not eligible for return, exchange, or refund.

Return Shipping Responsibility

  • Customers are responsible for all return shipping costs.
  • Items must be securely packaged when sending them back.
  • Any loss or damage during return transit will be the customer’s responsibility.

Shipping Charges

Original shipping charges are non-refundable under all circumstances.

Product Representation

Product images are for reference purposes only. Minor variations in color, fabric, texture, or detailing may occur due to lighting, screen resolution, or handmade craftsmanship and will not be considered defects.

Pop-Up Event Purchase Policy

Pop-Up Events & In-Person Purchases

All purchases made at Monalisa Pop-Up events, exhibitions, or in-person sales are final and non-refundable.

However, at our discretion, an exchange or store credit may be offered within 7 days of purchase if the following conditions are met:

  • The item is unused and unworn
  • All original tags are attached
  • The item is returned in its original condition

Approved returns will be issued as store credit only, which can be used for future purchases with Monalisa Sarees.

Monalisa Sarees reserves the right to refuse any return or exchange that does not meet the above conditions.

Exchange Policy

Exchange Eligibility

Exchanges are accepted within 14 days of the purchase date.

In-Store Exchanges Only

All exchanges must be completed at our physical store in North West London, by appointment only.

To book an appointment, please contact us at:
📞 +44 7869 143259

International Orders

Orders shipped internationally are not eligible for returns or exchanges.

Shipping Policy

UK Shipping Rates

  • Standard Delivery: £4.75
  • Next-Day Delivery: £9 (available only for ready-to-ship items)

International Shipping

International delivery typically takes 7–10 working days.

Shipping charges range between £25 – £45 depending on the destination country and shipping zone.

For an exact shipping estimate, please contact us before placing your order.

Processing & Dispatch Time

Lehengas

  • Stitched: 7–10 working days
  • Unstitched: 5–7 working days

Sarees

  • Stitched: 7–10 working days
  • Unstitched: 5–7 working days

Dresses / Suits

  • Approximately 7–10 working days

Shipment Tracking

Tracking details will be emailed once the order has been handed over to the courier. Please allow up to 24 hours for the tracking information to become active.

Delivery Timeframes

Delivery times may vary due to weekends, bank holidays, peak seasons, or courier delays. We are not liable for delays caused by courier partners.

Order Splitting

Orders may sometimes be shipped in multiple consignments depending on product availability or courier weight limitations.

Delivery Address Requirements

Courier services require a complete and accurate street address with postcode. Please ensure someone is available to receive the delivery at the provided address.

Incorrect or Incomplete Address

We are not responsible for delays or returns caused by incorrect or incomplete address details. If a shipment needs to be resent, reshipment charges will be the customer’s responsibility.

For any further assistance or clarification, please feel free to contact us.