Return Policy

Returns Eligibility
Customer satisfaction is important to us. If you are not satisfied with your purchase, please notify us within 48 hours of receiving the product. Items must be returned in their original condition, unused, with original packaging and tags intact.
Please note: Stitched, ready-made, custom, or bespoke outfits are not eligible for return.

Condition of Items
Returns will not be accepted for items that are used, washed, stained, altered, damaged, or tampered with in any manner.

Custom & Bespoke Orders
All custom-made, tailored, or bespoke outfits are final sale and are not eligible for return, exchange, or refund.

Return Shipping Responsibility
Customers are responsible for return shipping costs and for ensuring secure packaging. Any loss or damage during return transit is the customer’s responsibility.

Shipping Charges
Original shipping charges are non-refundable under all circumstances.

Product Representation
Product images are for reference purposes only. Minor variations in color, fabric, texture, or detailing may occur due to lighting, screen resolution, or handmade craftsmanship and are not considered defects.

Exchange Policy

Exchanges are accepted within 14 days of the purchase date.

In-Store Exchanges Only
Kindly make sure to complete all exchanges at our physical store in North West London, by appointment only.
To book an appointment, please contact us at +44 7869 143259.

International Orders
Orders shipped internationally are not eligible for returns or exchanges.

Shipping Policy

UK Shipping Rates Standard Delivery: £4.75

Next-Day Delivery: £9 (available only for ready-to-ship items)

International Shipping
International delivery typically takes 7–10 working days.
Shipping charges range from £25 to £45, depending on the destination country and shipping zone.
Please contact us for an exact estimate before placing your order.

Processing & Dispatch Time

Lehengas:

Stitched: 7–10 working days

Unstitched: 5–7 working days

Sarees:

Stitched: 7–10 working days

Unstitched: 5–7 working days

Dresses/ Suits: Approximately 7–10 working days

Shipment Tracking
Tracking details will be emailed once the order has been handed over to the courier. Please allow up to 24 hours for tracking information to become active.

Delivery Timeframes
Delivery times may vary due to weekends, bank holidays, peak seasons, or courier delays. We are not liable for delays caused by courier partners.

Order Splitting
Orders may be shipped in multiple consignments depending on product availability or courier weight limitations.

Delivery Address Requirements
Courier services require a complete and accurate street address. Post code. addresses are not accepted. Please ensure someone is available to receive the delivery.

Incorrect or Incomplete Address
We are not responsible for delays or returns caused by incorrect or incomplete address details. Reshipment can be arranged at the customer’s expense.

Feel free to reach out for further assistance or clarification.